FAQ
How to Set, Reset and Recover Lock Code
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What if I forgot my combination?
Q: What if I forgot my combination?
A: Not to worry! If you've forgotten your combination, you can recover it. Q: What if I forgot my combination?
A: Not to worry! If you've forgotten your combination, you can recover it. Please Refer to our instructional video for step-by-step guidance on resetting your combination lock.
How do I set my VanJus Bag lock combination?
Q; How do I set my VanJus Bag lock combination?
A: LOCK BAG INITIAL SETUP INSTRUCTIONS:
1. Ensure the combo is set to the original 0-0-0 setting. 2. Press the PUSH button, then turn the dials to your desired combination (while still pushing the button in). 3. Release the PUSH button. 4. Push each zipper into each lock slot until it clicks. To lock, randomize the dials.
What is the warranty?
Q: What is the warranty?
A: Reach out to info@vanjus.net for replacements in case of manufacturing defects. Accessories are covered by a 30-day warranty.
What are the shipping policies?
Q: What are the shipping policies?
A: We aim to process and ship orders within 1-3 business days of receiving payment. However, please note that processing times may vary during peak seasons or promotional periods.
We offer various shipping methods, including standard, expedited, and international options, to suit your needs. Shipping rates are determined based on package weight, selected shipping method, and destination address, which you can preview during checkout.
Delivery times vary based on the chosen shipping method and destination. Standard shipping typically takes 3-7 business days domestically, while expedited options may arrive sooner. International orders may experience longer delivery times due to customs processing and international shipping durations.
Upon shipment, you'll receive a confirmation email containing tracking details to monitor your order's progress. For international orders, please be aware of potential customs duties, taxes, and fees imposed by your country, which are the buyer's responsibility.
We currently ship to select countries worldwide, and if your country isn't listed during checkout, please reach out for assistance. Should you have any inquiries or concerns regarding our shipping policy, don't hesitate to contact us. Thank you for choosing us for your shopping needs!